Privacy policy
Privacy Policy
Information We Collect
When you place an order or contact us, we collect information such as your name, email, shipping address, and phone number.
Payment details (such as card numbers) are processed by our payment providers (e.g. Shopify Payments / Airwallex); we do not store your full card details.
We may also automatically collect device, browser, and browsing-behavior information to improve your experience on our site.
How We Use Your Information
To process and deliver orders, handle refunds, and respond to your inquiries.
With your consent, to send you product updates or marketing emails (you can opt out at any time).
To maintain site security, prevent fraud, and comply with legal obligations.
Sharing Your Information
We only share your information with third parties when necessary — shipping carriers (to deliver orders), payment providers (to complete transactions), and where required by law.
Cookies & Tracking
We use cookies and similar technologies to remember your preferences, analyze site traffic, and support essential site functions.
Your Rights
You have the right to access, correct, or delete the personal information we hold; customers in Europe (GDPR) also have the right to data portability and to withdraw consent.
Data Retention & Security
We retain your information only as long as needed for the purposes in this policy or as required by law, and take reasonable measures to protect it.
Children's Privacy
Our site is not directed at children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time; updates will be posted on this page with the effective date.
Contact Us
If you have any questions about this Privacy Policy, contact us at info@fzedc.com.